Returns your way, or the highway

Swap enables anyone to seamlessly make returns, exchanges, and receive store credits for next time – meaning more retained revenue on day 1.

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Exchanges so easy a caveman could do it
Need to swap an item for something else on your own time? Slap that label on the box and we’ll get it where it needs to go while you exchange it for your next favorite thing.

Inventory in real-time like it’s attached at the hip

Our platform automatically integrates with your inventory, so customers know exactly what’s available in their size, colour, and style, letting them make instant, hassle-free exchanges.

Exchange anything, literally.

Need to swap an item for something else on your own time? Slap that label on the box and we’ll get it where it needs to go while you exchange it for your next favorite thing.

Stay on top of the flock.

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Returns built for revenue retention
Swap helps you reduce refunds, increase exchanges, and protect your margins—all under one intelligent platform.
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Connected returns, everywhere you sell
Inventory and refund tracking across all channels
Ecommerce, WMS, and 3PL systems fully integrated
Offline POS returns
fully supported

Protect profit and retain loyalty

Returns should be working for you. With Swap, you can automate smarter exchanges, offer Shop Now credits, and connect every return to the rest of your ecosystem.

Returns built to drive revenue

Swap’s returns solution is built to do more than process refunds—it’s designed to protect profit and keep customers loyal. With real-time return analytics, smart return rules, and automated return workflows, you can manage returns at scale while delivering a seamless customer experience.

Offer Shop Now store credit and instant exchanges to retain revenue and create flexible return policies for any scenario—so you stay in control, no matter how complex your operations become.

Ready to dive in?
Returns
5 min
A Guide to Returns Management for Global Ecommerce
As your ecommerce business scales, the last thing you want is returns to become a logistical mess.
Returns
6 min
How to Manage Returns on Shopify
Shopify provides a strong foundation for managing returns, including the ability to create return labels, restock items, and issue refunds.
Returns
3 min
How AI is the ultimate tool for managing Ecommerce Returns
For ecommerce brands, the returns season—especially after the global gifting season—can be a logistical and financial headache.
CASE STUDY
Manors Golf
Manors Golf, a modern golf apparel brand, has quickly gained global recognition for reimagining the sport’s style. As the brand expanded internationally, managing cross-border logistics, taxes, and inventory complexity became increasingly challenging. Partnering with Swap transformed their global operations—simplifying international shipping, automating compliance, and enabling Manors to scale with confidence while focusing on their next chapter of growth.
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Stay on top of the flock.

Subscribe to get the latest from the ecommerce operating system that reduces your tech stack to one login.

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