The best insurance cover, well, ever

We secured insurance rates with our global partners and pass off the peace of mind to you and your customers. The most competitive insurance rates in e-commerce that also offset our planet’s carbon. Win, win.

Book a DemoGo Global

We’re not chefs, but we know how to bake it in.

Get every order fully insured with our global carriers. Set your coverage rate automatically baked into the cost, activate it, and watch those orders fly in.

All claims handled in Swap dashboard
Raise a claim with a couple of clicks, all from your easy to use dashboard. One partner. All your operations solutions. Who said life could be this easy?

Door-to-door coverage

We’ve got our eyes on your items at all times, which means you'll never again have to refund a customer because of a lost, damaged, or missing package.

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COMPETITORS
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NARVAR

Swap vs.

Narvar

Comprehensive operations platform vs. Customer-engagement focus.

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Schedule a Call With Our Operations Experts
Introduction
When it comes to Swap versus Narvar, the difference is in the approach: Swap’s complete, all-in-one operations platform or choosing from a series of point solutions. Narvar is known for its post-purchase experiences, particularly around tracking and returns, but its scope is more limited in comparison. Swap’s comprehensive suite of logistics tools is designed to streamline every point of global ecommerce operations.
ON THIS PAGE
Introduction
Shipping
Tracking
Package Protection
Returns
Cross-Border
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Shipping
Swap goes beyond software, acting as a global partner by securing market-leading rates for brands with an extensive network of international carriers. This results in average savings of 20% on both outbound and inbound shipping. Swap's reach isn't limited to domestic markets — our network of global partnerships provides shipping solutions for today and future expansions.

Narvar, while offering some post-purchase solutions, does not provide direct shipping services, leaving merchants to arrange their own logistics partnership
Tracking
With Swap, tracking is more than just a standard feature. We’ve recently rolled out a more robust version of Swap Track, including SMS updates, live email test tools for brands, and seamless Gorgias integration to reduce customer support queries. Swap Track enhances the entire customer journey with real-time tracking on both domestic and international shipments.

Narvar has tracking capabilities that are focused on creating a branded post-purchase experience rather than on fully integrating with logistics solutions.
Package Protection
Swap offers a state-of-the-art package protection service, ensuring peace of mind for both merchants and customers. Beyond protecting parcels, Swap Protect also contributes to reforestation projects through our partnership with Tree-Nation, capturing over 200 tonnes of CO2 so far. Claims are easy to file, and the entire process is visible in real-time within the Swap portal.
Returns
Swap offers an unparalleled returns experience, reflected in our five-star Shopify app rating. Our returns portal supports global capabilities, meaning one seamless portal for all returns, no matter where the customer is located. With our built-in reverse logistics solutions, including discounted return shipping rates, Swap is the only platform that handles the entire returns process from start to finish.

Narvar offers return tracking, return labels, and exchanges, but merchants are required to handle logistics separately.
Cross-Border
Swap global enables business without borders by unlocking new markets through DDP shipping, automated tax remittance, and express customs clearance. As a global growth partner, Swap is not only your go-to expert on reverse logistics, but also helps you increase your global sales. Through one master portal, Swap seamlessly integrates all your returns , improving the customer experience and reducing loss from unprocessed returns.

Moreover, through Swap Global, you can take advantage of Duty Drawback. The refund of specific duties, internal revenue taxes, and certain fees collected upon the importation of goods and refunded when the merchandise is exported or destroyed. This means any duty, tax, or eligible fee (including merchandise processing fee) paid because of the importation of merchandise not used before exportation or destruction is recoverable as a drawback.

Swap handles global tax filing and duty drawbacks, handling country-specific tax and VAT requirements for all your international shipments. Merchants save hundreds of thousands yearly thanks to the software's ability to automatically file for duty drawbacks on return shipments using global tax IDs.
What They’re Saying

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