Frequently asked questions

We don’t charge extra for return shipping labels. Swap connects to your existing carrier contracts via API to generate return labels on your behalf. Shipping costs are billed directly from your carrier or 3PL—no hidden fees or markups.

Yes. Swap’s intelligent exchange experience allows your customers to return one item and exchange it for several—or return multiple items and shop for something new. This flexibility increases satisfaction and encourages repeat purchases.

Returns are processed with accurate customs documentation marked “RETURN TO SELLER.” Swap handles all the backend paperwork to ensure packages move quickly through customs, without added fees or delays.

Swap automatically processes duty drawback on qualifying returns. That means your customers aren’t left footing the bill—and your business retains more margin.

Our platform stores and applies key product data—like HS codes, origin country, and manufacturer details—automatically to streamline customs clearance and reduce delivery friction.

We invoice monthly, and subscription fees are collected via Direct Debit. Shipping charges are billed directly by your shipping partner.

We keep pricing simple and transparent. Platform fees are capped at 3%, with no surprise reconciliation charges. Businesses using Swap regularly see lower fuel surcharges and complete elimination of DDP fees when compared to carrier-direct pricing.

Unlike traditional providers, Swap doesn’t hold your funds. Payments flow directly to your business, ensuring better cash flow and cleaner reconciliation.

Swap doesn’t charge for integrations with Shopify or Shopify Plus. A small setup fee may apply for custom warehouse management systems like NetSuite, MintSoft, or Brightpearl.

Swap plugs into your tech stack—including your 3PL, WMS, and commerce platform. Our open API and pre-built integrations ensure a smooth connection to your systems with minimal disruption.

Yes. We store and manage data in full compliance with GDPR and maintain robust data protection standards. All servers are hosted in Europe, and Swap provides signed DPAs for enterprise-level protection.

No. You can invite your entire team—there’s no cap on platform users.

We require 30 days’ notice before the end of your contract to ensure a smooth transition.