FAQ

We do not charge any extra for shipping labels and the rates will be the ones that you currently have. We rely on your existing contracts with shipping providers to generate return shipping labels. This means that we will connect directly to your shipping providers through API to create return shipping labels on your behalf. Invoicing for shipping costs will go as usual, coming directly from your shipping provider (or your 3PL, if they are the ones owning the contract).

Swap invoices monthly and collects subscription fees via Direct Debit.

Our pricing plans are specially thought out to help you grow your business without worry of exceeding certain limits. Pricing terms are agreed upon annually and remain in place for a full 12 months, regardless of any increase in return volume through that period.

If you wish to cancel your subscription, you will be required to provide at least 1 month notice before the end of your contact. This ensures the transition period goes smoothly for all parties involved.

We do not charge extra for integrations or setup for Shopify and Shopify Plus customers. However, we reserve the right to apply a small setup fee for integrations with third-party warehouse management systems (e.g., NetSuite, MintSoft, BrightPearl).

Yes, we securely manage and store your data in full compliance with GDPR guidelines. Our Data Processing Agreements (DPA) add an extra layer of data protection, with all of our servers located in Europe to ensure optimal security.

No, there’s no limit to the number of users from your company who can use the Swap platform.