Your guide for protecting packages

Over 15% of online shopping deliveries fail to reach their destinations due to theft or logistics issues, especially in ​major cities.  (The New York Times)

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Swap is the ecommerce operating system that secures package-protection rates with global partners and gives you and your customers worldwide peace of mind. 
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Imagine redirecting the resources spent on tracking down lost packages or dealing with customer complaints to engaging with customers and scaling operations worldwide. 

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Focus on what matters most 

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Customers

As a D2C brand, your priority is your customers. However, every time a package is lost, stolen, or damaged, you’re pulled away from what you do best — delivering exceptional products and experiences. 

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Instead of tracking down shipments, negotiating with couriers, and managing customer frustrations, you can refine your customer experience.

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Sustainability

Having package protection does more than protect your package—it also protects our planet through external projects that offset CO2 emissions from logistics.‍

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Swap partners with the global reforestation initiative Tree-Nation to fight climate change and support local communities' global reforestation initiatives.

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Swap can also include  options to extend the life of products through recycling.

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Key benefits of package protection

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Upgrades customer experience: This appeals to customers by offering the same level of package protection they expect from the likes of major retailers, for example. 

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Seamless resolutions: Lost, damaged, or stolen items get handled efficiently with refunds, credits, or reorders in a timely manner.

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Retained Revenue: Order issues are resolved quickly, turning potential losses into customer loyalty.

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It’s a win win 

Providing package protection isn’t just about preventing losses; it’s about delivering the kind of experience that consumers have come to expect from sites like Amazon. Having a seamless resolution process reflects your commitment to their satisfaction which is a win for everyone. 

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Resolving issues with lost, damaged, or stolen items should take just a few clicks. Whether it’s a quick report, a refund, a credit, or a reorder — it’s all handled within 24 hours. This means customers aren’t left waiting or wondering, instead getting their issue resolved almost as quickly as they can report it.

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 What could have been a frustrating experience turns into an extra sale rather than a loss, further solidifying their loyalty to your brand.

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The ways to implement Swap Protect:

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Customer Paid:

• Requires a Swap Protect widget installation in the cart.
• Customers can opt-in or out of package protection during checkout.
• If purchased, the order is covered by Swap Protect, eligible for claims and reimbursements.

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Merchant Paid:

• No widget installation needed at checkout.
• Automatically covers every store order with Swap Protect.
• All orders are eligible for customer claims and merchant reimbursements.

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Peace of mind is priceless

In the fast-growing world of ecommerce, peace of mind isn't just a luxury—it's a necessity. By securing unbeatable package-protection rates through global partners, online merchants, and their customers get something truly priceless: peace of mind. 

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