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We secured insurance rates with our global partners and pass off the peace of mind to you and your customers. The most competitive insurance rates in e-commerce that also offset our planet’s carbon. Win, win.

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We’re not chefs, but we know how to bake it in.

Get every order fully insured with our global carriers. Set your coverage rate automatically baked into the cost, activate it, and watch those orders fly in.

All claims handled in Swap dashboard
Raise a claim with a couple of clicks, all from your easy to use dashboard. One partner. All your operations solutions. Who said life could be this easy?

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We’ve got our eyes on your items at all times, which means you'll never again have to refund a customer because of a lost, damaged, or missing package.

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COMPETITORS
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AFTERSHIP

Swap vs. 
Aftership

The platform approach vs. point solution

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Introduction
When comparing Swap versus AfterShip, it’s important to recognize their core differences.

AfterShip specialises in post-purchase tracking and visibility, a strong point solution for businesses looking to enhance their customer communication and tracking experiences. However, it remains more tracking-centric and doesn’t delve as deeply as Swap does into logistics and cross-border complexity.

In contrast, Swap excels not just in providing a seamless post-purchase experience, but also in being a true global growth partner. The services that Swap offers are simplified into one master portal, enabling brands to unlock new markets and increase global sales efficiently. While AfterShip focuses heavily on the post-purchase tracking process, Swap ensures that every part of the global supply chain—from order fulfillment to reverse logistics—is streamlined, optimised, and scalable.
ON THIS PAGE
Introduction
Shipping
Tracking
Package Protection
Returns
Cross-Border
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Shipping
Swap goes beyond basic solutions by becoming a global growth partner. It provides brands with access to market-leading global shipping rates, which can result in savings of up to 20 % for both inbound and outbound shipments. This makes Swap an ideal partner for businesses looking to optimise their shipping costs on a global scale. Swap’s shipping solution includes integration with major carriers like FedEx, DHL, and UPS, ensuring seamless fulfillment across borders.
Tracking
Swap Track is more than just a basic tracking tool. It includes real-time updates through both SMS and email notifications and allows brands to integrate directly with Gorgias, reducing customer service inquiries. Swap’s V2 Track is designed to provide superior tracking experiences through features like live test emails and branded tracking pages.

AfterShip helps merchants track and manage deliveries, providing branded tracking pages to keep customers informed. However, AfterShip’s features focus solely on the tracking aspect, with limited functionality beyond the post-purchase stage.
Package Protection
Swap’s package protection is a key differentiator in that it offers customers peace of mind with environmentally friendly package protection, which helps merchants process claims directly through their portal. Swap’s partnership with Tree-Nation also enables carbon offsetting, making it a win-win for both merchants and the planet.

AfterShip does not offer a built-in package protection solution, meaning merchants need to integrate external tools to manage claims and package coverage.
Returns
Swap offers an all-encompassing returns management solution that allows customers to process returns seamlessly. Merchants can enjoy a global returns portal that consolidates all returns under one system, making it easier to manage both domestic and international returns. With best-in-class user experience and real-time exchange capabilities, Swap’s returns feature is truly global, going beyond software by offering discounted return shipping rates through Swap’s network of international carriers.

AfterShip provides automated return workflows and branded returns pages, but lacks deep integration with shipping logistics and doesn’t offer the same global reach or cost advantages that Swap provides.
Cross-Border
Swap empowers brands to grow internationally by optimising every aspect of their operations. From shipping cost savings through global carrier partnerships to enabling smooth cross-border logistics, Swap removes barriers to international expansion. The platform offers tools like DDP shipping, automated tax remittance, customs clearance, and duty drawbacks — all consolidated into one master portal. This level of integration allows brands to easily scale without the complexity of managing separate systems for shipping, returns, and cross-border tax compliance.

AfterShip does not offer anything comparable to Swap’s expansive global infrastructure.
What They’re Saying

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