Swap vs.
 Loop Returns

The platform approach vs. point solution.

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Introduction

When considering Swap versus Loop, you should consider that the two present two uniquely different offerings and scale in terms of products. If you’re looking for the best ecommerce order and returns management software, you’ve come to the right place. With Loop, they provide a point solution approach with a specialization in returns. While they have recently launched a tracking product, Loop’s historic focus has been on returns exclusively.

Swap, in-turn, focuses on a platform approach for brands that gives them one partner for all their operations.

Shipping

Swap goes beyond being a SaaS solution to being a true global growth partner by enabling market-leading rates with global carriers. These rates save brands on average 20 percent compared to their existing rates for outbound and inbound. The best part is these are not solely domestic rates, Swap partners worldwide to wherever you need support today, tomorrow, and in the future.
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Tracking

Swap offers a more tested and robust tracking product, recently launching our V2 product to deliver unparalleled post-purchase experiences. With features like SMS updates, live test email tools, and direct integrations with Gorgias, Swap Track empowers brands to reduce customer service queries and keep customers informed in real-time. Swap's focus on innovation and customer-first solutions ensures brands can provide a seamless and proactive post-purchase journey.

Loop has recently expanded its capabilities by acquiring Wonderment, aiming to enhance its post-purchase tracking and communication tools. While this acquisition reflects Loop's efforts to grow, its current offerings remain less robust compared to Swap Track's advanced features and proven solutions. Loop continues to evolve as a player in the post-purchase ecosystem, but Swap sets the standard for innovation and customer-first experiences.

Package Protection

Swap offers a best-in-class package protection solution that offers you and your customers peace of mind while offsetting the planet’s carbon. Win, win. The package protection allows customers to easily raise a claim in a few clicks within your existing portals. Similarly, brands will be able to see progress on all claims within their Swap portal while we process the claims promptly. Through Tree-Nation, Swap offers a tailored carbon offset program supporting worldwide reforestation projects. More than 200 tonnes of CO2 have been captured through Swap Protect and with your help more trees will be planted.

Returns

Swap Returns offers seamless returns and exchanges that your customers will love — our perfect 5 star rating in the Shopify app store says it all. With our best in class UX, detailed returns analytics, and simple immediate exchange capabilities, Swap returns creates a win-win for merchants and their customers. Our returns portal offers global capabilities that no other platform can, meaning all you customers can return through the same portal. One link, all your returns. The reverse logistics support doesn’t end at the moment the return is processed, Swap is able to offer discounted return shipping rates through our global network of carriers — Swap uniquely goes deeper to offer logistics solutions beyond the software.

Loop similarly offers a robust returns solution with exchanges, tailored returns rules, and modern UX. Loop has developed an early stage POS solution, as well as a returns protection “offset” similar to Redo, which pre-pays for the return fee on the customer side. Since this is a new offering, there is not much data yet that supports its adoption. Loop does not get involved in shipping logistics, thus you will need to use your own returns logistics provider for shipping.

Cross-Border

Swap Global enables business without borders by unlocking new markets through DDP shipping, automated tax remittance, and express customs clearance. As your global growth partner, Swap is not only your go-to expert on reverse logistics, but also helps you increase your global sales. Through one master portal, Swap can seamlessly integrate all your returns into one portal, improving the customer experience for your brand and reducing the queries from customers on how to process a return.

Moreover, through Swap Global, you can take advantage of Duty Drawback. The refund of specific duties, internal revenue taxes, and certain fees collected upon the importation of goods and refunded when the merchandise is exported or destroyed. This means any duty, tax, or eligible fee (including merchandise processing fee) paid because of the importation of merchandise not used before exportation or destruction is recoverable as a drawback.

With Swap, we handle global tax filing and duty drawbacks, handling country-specific tax and VAT requirements for all your international shipments. Merchants save hundreds of thousands yearly thanks to the software's ability to automatically file for duty drawbacks on return shipments using global tax IDs.

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Swap vs.
 Loop Returns

Stay on top of the flock.