The best insurance cover, well, ever

We secured insurance rates with our global partners and pass off the peace of mind to you and your customers. The most competitive insurance rates in e-commerce that also offset our planet’s carbon. Win, win.

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We’re not chefs, but we know how to bake it in.

Get every order fully insured with our global carriers. Set your coverage rate automatically baked into the cost, activate it, and watch those orders fly in.

All claims handled in Swap dashboard
Raise a claim with a couple of clicks, all from your easy to use dashboard. One partner. All your operations solutions. Who said life could be this easy?

Door-to-door coverage

We’ve got our eyes on your items at all times, which means you'll never again have to refund a customer because of a lost, damaged, or missing package.

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REDO

Swap vs. 
Redo

The platform approach vs. point solution

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Introduction
When considering Swap versus Redo, you should note that they present two uniquely different offerings and scale in terms of products. Redo provides a broadening point solution approach including tracking and protection, with specialisation in returns and exchanges.

Swap focuses on a platform approach for brands that gives them one partner for all their operations, offering a comprehensive platform that integrates global shipping and package protection alongside returns.
ON THIS PAGE
Introduction
Shipping
Tracking
Package Protection
Returns
Cross-Border
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Shipping
Swap goes beyond being a SaaS solution to being a true global growth partner by enabling market-leading rates with global carriers. These rates save brands 20% on average compared to their existing rates for outbound and inbound. The best part is these are not solely domestic rates, Swap partners worldwide to wherever you need support today, tomorrow, and in the future.
Tracking
Swap offers a more tested and robust track product recently launching a V2 of the product. Beyond the standard, email updates, Swap Track enabled SMS updates, live test email tools for brands, and direct integrations with Gorgias to reduce customer service queries.

Redo offers standard features such as branded tracking pages, SMS and email notification tracking for outbound only.
Package Protection
Swap offers a best-in-class package protection solution that offers you and your customers peace of mind while offsetting the planet’s carbon. Win, win. The package protection allows customers to easily raise a claim in a few clicks within your existing portals. Similarly, brands will be able to see progress on all claims within their Swap portal while we process the claims promptly. Through Tree-Nation, Swap offers a tailored carbon offset program supporting worldwide reforestation projects. More than 200 tonnes of CO2 have been captured through Swap Protect and with your help more trees will be planted.

Redo offers basic package protection at checkout, with claims all managed within the same portal. However, they do not include any form of carbon offset or benefit to the customer or merchant beyond the package protection.
Returns
Swap's unmatched cross-border services and tracking are more robust, with advanced SMS updates and Gorgias integrations, which also makes customer service easier to manage. Swap excels in package protection, with carbon offsetting through Tree-Nation. Redo only provides basic tracking features but is limited to outbound orders only and has basic protection but no added benefits to the merchant or customer.


Swap offers a global returns portal, discounted return shipping rates, and seamless reverse logistics—something Redo does not provide.

Redo offers a returns solution with exchanges, tailored returns rules, and modern UX. They do not offer immediate exchange for something else within the returns portal as Swap and Loop do. Redo created a returns protection feature, which pre-pays for the return fee on the customer side. Since this is a new offering, there is not much data yet that supports its adoption. Loop does not get involved in shipping logistics, thus you will need to use your own returns logistics provider for shipping.
Cross-Border
Swap global enables business without borders by unlocking new markets through DDP shipping, automated tax remittance, and express customs clearance. As your global growth partner, Swap is not only your go-to expert on reverse logistics, but also helps you increase your global sales. Through one master portal, Swap can seamlessly integrate all your returns into one portal, improving the customer experience for your brand and reducing the queries from customers on how to process a return.

Moreover, through Swap Global, you can take advantage of Duty Drawback. The refund of specific duties, internal revenue taxes, and certain fees collected upon the importation of goods and refunded when the merchandise is exported or destroyed. This means any duty, tax, or eligible fee (including merchandise processing fee) paid because of the importation of merchandise not used before exportation or destruction is recoverable as a drawback.

With Swap, we handle global tax filing and duty drawbacks, handling country-specific tax and VAT requirements for all your international shipments. Merchants save hundreds of thousands yearly thanks to the software's ability to automatically file for duty drawbacks on return shipments using global tax IDs.
What They’re Saying

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