Swap vs.
ReturnGO

The platform approach vs. point solution.

Schedule a Call With Our Operations Experts

Introduction

When considering Swap Commerce versus ReturnGO, it’s important to understand that these two companies take very different approaches. ReturnGO focuses primarily on return management, offering a specialised solution for returns optimization. Swap, on the other hand, offers a comprehensive platform designed to support all aspects of your eCommerce operations, from shipping to tracking, package protection, and cross-border logistics.

Whether you’re looking to streamline global shipping or enhance your return experience, Swap is the all-in-one partner that can scale with your business needs.

Shipping

Swap goes beyond being a SaaS provider to a true global growth partner, offering market-leading rates with top carriers worldwide. With Swap, brands can save an average of 20% on both outbound and inbound shipping. Our global carrier partnerships ensure seamless delivery no matter where your customers are located, allowing you to grow internationally with ease.

Tracking

Swap offers a robust tracking solution with a recently upgraded V2 product, providing features like SMS updates, live email test tools for brands, and direct integration with Gorgias to minimise customer service inquiries. Swap Track allows for seamless tracking across both domestic and international shipments, keeping your customers informed every step of the way.

ReturnGO includes standard tracking features, such as branded tracking pages and real-time notifications, but does not extend beyond the return process or integrate with shipping providers.

Package Protection

Swap provides a best-in-class package protection service, giving your customers peace of mind while contributing to environmental sustainability. With our easy-to-use claims process, customers can file claims within your existing portals, and brands can monitor the status of claims via the Swap portal. Additionally, our package protection offsets carbon through Tree-Nation’s reforestation projects, having captured over 200 tonnes of CO2 to date.

ReturnGO does not offer any form of package protection, requiring brands to seek separate solutions for protecting orders in transit.

Returns

Swap offers a seamless returns experience designed to make the process as simple and efficient as possible for both merchants and customers. Our Shopify app has a perfect 5-star rating, with features like immediate exchanges, detailed returns analytics, and global returns capabilities through one unified portal. Swap also offers discounted return shipping rates and comprehensive reverse logistics support, which is integrated into our platform, making Swap a full-service returns solution.

ReturnGO focuses on optimising the return process, but they do not offer integrated shipping or logistics solutions.

Cross-Border

Swap empowers brands to expand globally by simplifying international shipping and returns. Our cross-border features include DDP shipping, automated tax remittance, express customs clearance, and the ability to file for duty drawbacks. Through Swap’s unified platform, you can streamline your global operations, reduce friction for your international customers, and recover costs from unused merchandise. Swap's platform automatically handles global tax filing and VAT requirements for all international shipments, allowing merchants to save significantly.

What They’re Saying

Stay on top of the flock.

Subscribe to get the latest from the ecommerce operating system that reduces your tech stack to one login.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

The best insurance cover, well, ever

We’re not chefs, but we know how to bake it in.

Door-to-door coverage

Stay on top of the flock.

Swap vs.
ReturnGO

Stay on top of the flock.